Effective 12 June 2026 — Version 1.0
These Terms apply to all contracts between the company and the client. Where a service is introduced via a third-party marketplace (e.g. HomeMove), any platform agreement shall also apply, but these Terms take precedence in respect of direct obligations.
A binding contract is formed upon acceptance of a written quotation and payment. No contract is formed solely by a quotation or fee estimate. The company is regulated by RICS, firm number 887516 (rics.org/regulation). No variation to these Terms is effective unless confirmed in writing by a director. The company is a subsidiary of SPI Properties Ltd.
All services are carried out in accordance with:
Services include: Level 2 HomeBuyer Report; Level 3 Building Survey; RICS Red Book Valuations (Help to Buy, Shared Ownership, Probate & CGT, Matrimonial, Desktop); and specialist add-ons (Drone, Timber & Damp, CCTV Drainage, EICR, Gas & Boiler, Plumbing).
Reports are prepared using the company template in accordance with RICS guidelines and are not issued on an official RICS template. Reports represent the surveyor's professional opinion at the time of inspection and are prepared solely for the named client.
Important: Cancellation Fees
Cancellation fees apply on a tiered basis depending on notice given. Once the inspection has been undertaken, the full fee is due regardless of whether the Report has been issued.
5.1 Company's Right to Cancel — The company may cancel up to 72 hours prior without reason (full refund within 5 working days). The company may also cancel during or before inspection for:
5.2 Client Cancellation — Fees are retained as follows:
| Notice Given | Fee Retained |
|---|---|
| More than 72 hours before Survey Date | Full refund within 5 working days |
| Between 72 and 48 hours | 50% of the total fee (incl. VAT) |
| Between 48 and 24 hours | 75% of the total fee (incl. VAT) |
| Less than 24 hours | 100% of the total fee (incl. VAT) |
| Weekend/public holiday booking, less than 72 hours' notice | 100% of the total fee (incl. VAT) |
Weekends and public holidays are excluded from the hourly calculation. Notice must be given in writing to info@spi-surveyors.com.
5.3 Consumer Cancellation Rights — Consumer clients are advised of their rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. By confirming a Survey Date within the 14-day cooling-off period, the client acknowledges their cancellation rights may be extinguished or reduced proportionally under Regulation 36.
The client is responsible for ensuring full and safe access on the Survey Date and accepts full responsibility for issues relating to access including delays, cancellations and costs incurred.
Access Failure
SPI Surveyors Ltd accepts no liability for any loss, cost, delay or inconvenience arising from the failure of a vendor, landlord, estate agent, managing agent or any other third party to provide access on the Survey Date. Such failure does not entitle the client to a refund.
6.2 Abortive Visit Fee — Where the surveyor attends but cannot inspect due to access failure, an abortive visit fee of £150.00 (inc. VAT) is charged in addition to the retained survey fee. This must be paid before a new Survey Date is arranged.
6.3 Key & Keycode Access — The company may cancel if key collection is onerous. Keys will not be returned through a letterbox or to an unattended location without written release of liability. Keys returned by post will be sent via Royal Mail Signed For 1st Class.
6.4 Tenanted Properties — The company assumes the tenant has received the required legal notice period. The company will not arrange access directly with a tenant.
6.5 Inspection Scope & Limited Access — Visual inspection from ground floor externally and floor level internally. Elements above 3 metres are not inspected without safe access platforms. Roof voids are subject to risk assessment; the company will not access those without safely installed boarding, in inaccessible locations, sealed, or locked. The company will not move furniture, open concealed areas, or force elements. Limited access will be noted in the Report. Revisit fees apply for additional visits.
The condition of the property is recorded at the time of inspection. The company aims to deliver Reports within 5 working days of inspection (excluding weekends and public holidays). Time is not a contractual obligation unless specifically agreed in writing. Expedited delivery may incur an additional charge if requested before instruction.
Reports are delivered via the company's electronic portal (spi-portal.dblogic.co.uk) and are for the client's sole and exclusive use. They must not be reproduced without express written consent. No third party may rely on the Report. As a RICS member, the company may be required to disclose Reports to RICS Regulation.
Unless otherwise agreed, the company assumes:
Third-party information (vendor, estate agent, etc.) is deemed correct as reported. The company is not responsible for errors in: tenure; property age/alterations; historic insurance claims; planning consents; building regulation approvals; third-party leases; shared accesses or rights of way.
The company assumes no harmful or dangerous materials have been used in construction, and will report visible evidence to the contrary. No asbestos inspection is undertaken; for flats the company assumes a dutyholder, asbestos register and management plan are in place (Control of Asbestos Regulations 2012). No contamination enquiries are made; suspected problems will be referred to specialists.
Location risks noted where applicable (based on public data):
The company cannot assess health effects from such risks.
The company assumes all planning permissions, building regulations and statutory consents have been obtained, and will not verify but will identify where required. The client is advised to confirm all such matters through their legal adviser. The company cannot comment on structural alteration suitability; commission a qualified architect or structural engineer for such advice.
These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
Services are strictly for the named client's use. The company cannot accept liability if used or relied upon by anyone else. Liability is capped in accordance with RICS recommendations:
The company is not liable for: access failures by third parties; inaccurate information from vendors or agents; indirect or consequential loss; loss of profit; or loss of business.
The company may pay a referral fee or inducement to a third party for recommending our services. Where applicable, this will be disclosed in accordance with RICS requirements.
The company maintains professional indemnity insurance in accordance with its RICS-regulated firm obligations. Details are available on request: info@spi-surveyors.com.
How to Complain
If you believe you have cause for complaint, follow the steps below. We take all complaints seriously and investigate in accordance with RICS standards.
Step 1 — Formal Written Complaint: Write to info@spi-surveyors.com or SPI Surveyors Ltd, First Floor, Swan Buildings, 20 Swan Street, Manchester, M4 5JW. Mark clearly “Formal Complaint”. Include: your name, Job reference, property address, description of complaint, and desired outcome.
Step 2 — Acknowledgement: Within 3 business days.
Step 3 — Investigation: Full written response within 21 calendar days in accordance with the RICS standard complaints procedure.
Step 4 — RICS Referral: If not satisfied, contact RICS Dispute Resolution Service: rics.org/complaints or 020 7334 3806.
All communication should be directed to info@spi-surveyors.com. Initial response target: 24 hours, Monday–Friday 9:00am–5:30pm. Substantive response target: 72 hours. The company will not accept liability for losses arising from communication response times.
All Reports remain the intellectual property of the company. The client is granted a non-exclusive, non-transferable licence for the commissioned purpose only. Reports must not be reproduced without prior written consent.
The company shall not be liable for failures arising from circumstances beyond its reasonable control (acts of God, extreme weather, fire, flood, pandemic, government restrictions, etc.). The company will notify the client promptly and use reasonable endeavours to reschedule at no additional cost.
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction. These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999. For personal data processing, see the company's Privacy Policy.
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